Seven years ago Entruphema spawned the creation of DICODEC™ to meet the needs of a changing world. The Internet, and more specifically the broadband revolution, created an opportunity to transition content delivery to an “on-demand” world. In order to monetize valuable original content, an end-to-end solution was required. More than delivering content on-demand, we realized the need for scalability, subscriber management, billing, asset management, distribution partnerships and more.
We also recognized the importance of extending the content producers’ consumer brands in a cost effective manner.
The DICODEC™ scheduling and merchandising system is a publishing tool for managing the virtual store front (homepage) and other promotional aspects. The system allows administrators to manage new content before it is published to pre-defined areas and to add promotional offers and manage product categories.
The “white-label” template-based system is customizable to easily match existing branding and CSS in order to enhance the customer experience and ensure proper association with the product or business line brand. In short: it provides seamless integration with existing properties. Each on-line property can be unique, giving greater control to administrators who wish to capitalize on each demographic by specifically managing the consumer experiences in each niche market.
Entruphema provides a proprietary customer service system that is fully integrated with multiple DICODEC™ based properties. Whether you use our on-line tools or, like most of our clients, want us to handle full front-line customer and technical support, Entruphema has a solution to fit your needs.
The on-line tools provide direct communication with customers. Support representatives can quickly analyze and solve problems with the troubleshooting library in the customer support database. Our experience has shown that the on-line tools greatly improve overall customer satisfaction, create loyalty and reduce operating costs.